Last updated: 4 October 2026
Idea Construction Installation and Design Limited, trading as IDEA Building, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or use our services.
1. Who We Are
Idea Construction Installation and Design Limited, trading as IDEA Building Company No. 14875391
Registered in England and Wales
Registered Office:
Office 5, 47 Quadrant House
Croydon Road, Caterham, England
CR3 6TR
Email: info@ideabuilding.co.uk Website: ideabuilding.co.uk
For the purposes of UK data protection law, Idea Construction Installation and Design Limited is responsible for the personal information described in this Privacy Policy.
2. Information We May Collect
When you contact us, request a quotation, submit an enquiry or use our services, we may collect information including:
- Your name
- Email address
- Telephone number
- Property or project address or postcode
- Information about your proposed building or renovation project
- Project requirements and timescales
- Information you provide through our website forms
- Photographs, drawings, plans or other documents you choose to provide
- Communications between you and IDEA Building
- Any other information you voluntarily provide to us
We may also collect certain technical information about how you use our website, depending on the technologies and cookies operating on the website.
3. How We Use Your Information
We may use your personal information to:
- Respond to your enquiries
- Understand your project requirements
- Prepare or discuss quotations
- Arrange consultations or site visits
- Communicate with you about your project
- Review photographs, drawings, plans or other documents you provide
- Plan, coordinate and deliver our services
- Maintain appropriate business and administrative records
- Improve our website and services
- Protect our website and business from misuse or security threats
- Comply with legal, regulatory, tax or accounting obligations. We do not sell your personal information.
4. Our Lawful Basis for Processing Your Information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract
Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
Legitimate Interests
Where processing is reasonably necessary to operate our business, respond to enquiries, communicate with customers and prospective customers, provide our services and protect our business, provided those interests are not overridden by your rights.
Legal Obligation
Where we need to process information to comply with a legal, regulatory, tax or accounting requirement.
Consent
Where consent is required, such as for certain optional cookies or marketing activities. Where we rely on consent, you may withdraw it at any time.
5. Information Submitted Through Our Website
When you contact us or submit an enquiry through our website, we use the information you provide to understand your requirements and respond to you.
If you provide photographs, drawings, plans or other project-related documents, we may use them to review your enquiry, understand the proposed work and, where appropriate, plan or provide our services.
Access to personal information should be limited to IDEA Building and relevant service providers or contractors where access is reasonably necessary for the purposes described in this Privacy Policy.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies for essential website functionality and, where applicable, analytics, advertising and conversion measurement.
Where consent is required for non-essential cookies or tracking technologies, these should only be used after the appropriate consent has been obtained.
You can manage your cookie choices through the cookie controls available on our website, where provided, and through your browser settings.
Tracking configuration to be confirmed
Our website’s current tracking configuration, including Google Tag Manager and any associated Google Analytics, Google Ads or other tracking technologies, is being reviewed.
Once this has been confirmed, this Privacy Policy and the website’s cookie settings should be updated where necessary so that they accurately reflect the technologies actually in use.
7. Sharing Your Personal Information
We may share personal information with trusted third parties where reasonably necessary to operate our business or provide our services.
These may include:
- Website and hosting providers
- IT and technical service providers
- Professional advisers
- Contractors and subcontractors involved in a project
- Analytics or advertising providers, where applicable
- Other service providers necessary to operate our business
We may also disclose personal information where required by law or where necessary to establish, exercise or defend legal claims.
We do not sell or rent your personal information to third parties.
8. Storage of Personal Information and Uploaded Files
Personal information submitted through our website may include enquiry details, photographs, drawings, plans or other uploaded documents.
We take reasonable steps to ensure that personal information is stored securely and is only accessible where reasonably necessary.
The technical storage arrangements for website form submissions and uploaded files are currently being confirmed with our website provider.
Once confirmed, this section should be updated where necessary to accurately explain how and where information is stored and handled.
9. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing our services, maintaining appropriate business records and meeting legal, tax, accounting or regulatory requirements.
Different types of information may therefore be retained for different periods.
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.
Specific retention arrangements relating to website form submissions and uploaded files will be reviewed once the website’s storage configuration has been confirmed.
10. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
11. Your Data Protection Rights
Under UK data protection law, you may have rights relating to your personal information, depending on the circumstances.
These may include the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to erase your personal information in certain circumstances
- Ask us to restrict the processing of your information in certain circumstances
- Object to certain types of processing
- Request the transfer of certain information where applicable
- Withdraw consent where processing is based on your consent.
To exercise your rights, please contact:
info@ideabuilding.co.uk
We may need to verify your identity before responding to certain requests.
12. Complaints
If you have concerns about how we handle your personal information, please contact us in the first instance at:
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy information of any third-party website before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technologies, business practices or legal obligations.
Any updated version will be published on this page with a revised Last updated date.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
Idea Construction Installation and Design Limited Trading as IDEA Building
Company No. 14875391 Registered in England and Wales
Registered Office:
Office 5, 47 Quadrant House Croydon Road
Caterham, England CR3 6TR
Email: info@ideabuilding.co.uk
